Business Overview

Nextiva is a premier provider of Unified Customer Experience Management (CXM) solutions that enable businesses to improve customer interactions and enhance their overall experience across multiple communication channels. The company integrates voice, messaging, live chat, and AI-powered tools in a single platform to foster seamless engagement and help businesses grow.

Key Offerings

• Unified Customer Experience Management (CXM) Platform
• AI-Powered Contact Center Solutions
• Conversational Analytics
• Journey Orchestration
• Intelligent Routing
• Workforce Engagement Management
• Secure Payment Processing

Notable Features

• Generative AI Knowledge Base: Enhances customer service through automated responses and self-service solutions.
• Real-Time Analytics & Reporting: Provides insights into customer interactions and team performance.
• Customizable Workflow Automation: Streamlines processes to enhance operational efficiency.
• Multi-Channel Engagement: Supports communication across Voice, SMS, Email, Live Chat, and Social Media.

Recognition

• Named a Strong Performer in the 2025 Gartner® “Voice of the Customer” CCaaS report.
• Leader in 30+ categories on G2, with a high customer satisfaction rating on TrustPilot (4.8/5).

Industries Served

• Healthcare
• Education
• Retail
• Real Estate
• Government
• Nonprofit
• Financial Services
• Hospitality and more.

Core Values

• Customer Centricity: Focused on delivering exceptional service and value to customers.
• Innovation: Committed to continuous improvement and leveraging the latest technology.
• Collaboration: Fosters teamwork internally and with external partners to enhance customer experiences.